Support
Need help? Email us and we'll get back to you.
We usually reply within 2 business days.
Windows app
For help with installing, the free trial, activation tokens or your purchase, email support with your account email. Your activation token is always available on your Account page.
Mac app
- How do I start the free trial?
- Open the app from the menu bar and choose "Start Free Trial". The 3-day trial is free through the Mac App Store; after it ends, limits pause until you buy the full version.
- How do I restore my purchase on another Mac?
- Open the purchase window and choose "Restore Purchases" while signed in with the same Apple ID.
- I forgot my parent PIN.
- For your child's safety the PIN can't be recovered by us. See the in-app instructions, or contact support.
- How do I turn on start at login?
- Settings > Protection > Start at login. macOS will show a background-item notice.
- How do I uninstall?
- Use "Uninstall" in Settings (requires the PIN), then move the app to the Trash. This removes all its data from the Mac.
- How do I get a refund?
- Refunds for Mac purchases are handled by Apple at reportaproblem.apple.com.